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Bryan Lhuillier

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Top Stories by Bryan Lhuillier

Hundreds of varied companies, including EBay, rely on Expert Planet LLC to address business inquiries that vary from product support to marketing. They provide a high level of customer service, matching the right products and services with the right people. Based in New York, Expert Planet is a product support call center that goes beyond the typical order entry-type call center by offering over 400 extremely knowledgeable, "expert" agents who work remotely from their homes. The Challenge Expert Planet agents are located throughout the country. They pride themselves on offering their workforce the flexibility to work from home anytime, anywhere. But coordinating agents for a 24-hour schedule, 7 days a week in an efficient and transparent way proved extremely challenging. Managers found they were constantly running around, updating schedules and in desperate need of... (more)